Terms & Conditions

Services:

The membership entitles the usage of Improve Glasgow facilities and the equipment & services available therein.

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Membership:

The membership is personal, and cannot be shared.

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Age Limit:

The Member confirms that he/she is 18 years old or older.

For persons 16 or 17 years old, exceptions are granted based on a written parental consent.  Persons under 16 years of age must be supervised at all times.

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Health:

The Member confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member’s health, safety or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice by a medical doctor who should confirm the ability to exercise.

Improve Glasgow shall have no obligation to perform a fitness assessment or similar testing to determine the Member’s physical condition. If an assessment is done at Improve Glasgow, it is for the sole purpose of compiling comparative data in order to track the Member’s progress in a programme and not for diagnostic purposes.

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Liability:

Each Member of Improve Glasgow shall be liable for any property damage and/or personal injury caused by the Member on the Improve Glasgow premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.

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Waiver of Liability:

Any and all use of the Improve Glasgow facilities shall be at Member’s own risk at all times. The Member shall not utilise any equipment unless he/she knows the appropriate usage. Improve Glasgow shall not be liable for any injuries, physical impact or damages to the Member, or the property of the Member, or be subject to any claim arising out of the use of the premises and/or of the equipment made available to the users.

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Lockers for Personal Belongings:

Lockers are available for Members while working out in the facility. Each Member needs to empty the locker when leaving the facility. Improve Glasgow will open and empty lockers if the Member is not in the facility.

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Lost Property or Theft:

Improve Glasgow does not take responsibility for loss or theft of any personal belongings. Any items left on Improve Glasgow premises will be kept for a period of two weeks before being disposed of.

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Code of Conduct:

The Member shall respect the behavioural and operating principles of Improve Glasgow, as laid out in our code of conduct.

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Suspension/Termination of Membership:

If the Member behaves in a way that breaches the code of conduct membership can be suspended or terminated at management’s sole discretion.

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Access & Security:

Improve Glasgow is open Monday and Wednesday 6am-8pm, Tuesday and Thursday 6am-11am & 4pm-8pm, Friday 6am-7pm and Saturday 7am-12pm, with the exception of bank holidays and exceptional circumstances, when times may vary.  Classes are available according to times stated in the Improve Glasgow booking system. Classes and instructors are subject to change without prior notice.

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Payment:

The Member is responsible for the payment of the membership. This is true even if the amount is debited directly by Improve Glasgow. Agreed price only applies if the Member pays according to the agreed conditions.

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Monthly Rolling Agreement:

The first month’s payment (or pro-rata amount) is paid at the point of this agreement. The following monthly payments should be paid before each new month. The Member is responsible for all payments, also in the case of automatic debits by Improve Glasgow and the Member has given approval for an automatic debit from his/her account or card. Any wish to cancel must be announced with a minimum of 60 days notice, to include all payments scheduled to be made during this period.

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If the payment is late the member will receive a reminder email from Improve Glasgow and access may be suspended. The membership continues to run even if the access is suspended. If after 30 days the amount is still not paid, the Member is in violation of the contract and the total outstanding amount of the contract will be due. Improve Glasgow may transfer the case to a debt collector, which will add additional fees.

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Satisfaction Guarantee:

During 7 days from the start of the membership, the Member can cancel his membership free of charge, and will be reimbursed in full.

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Renewal & Cancellation:

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Annual membership (12 months pre-paid):

The contract runs for 12 months, during which time it cannot be cancelled. At the end of the contract period, the membership is automatically renewed, on a monthly rolling basis (with the option of paying up front for another 12 months) unless the Member sends a cancellation email to info@improveglasgow.com at least 60 days before the end of the contract period. Improve Glasgow will send a reminder via email 60 days before the end of the contract period. The member is responsible for his/her own cancellation, even if the email reminder was not received.

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Monthly membership:

The membership extension is triggered by the payment of a subsequent month. If the Member has opted for a direct debit from an account or card, the cancellation must be announced with at least 60 days notice, with any payments due during this period to be made, by sending an email to info@improveglasgow.com.

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Exceptional cancellation:

A cancellation is exceptionally granted if the Member moves more than ten miles away from Improve Glasgow’s facility, on presentation of an official document to prove change of address. It is also possible to cancel the membership due to medical reasons, upon presentation of a medical certificate.

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Price Changes:

Prices will increase in line with inflation, on an annual basis, on January 1st.

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Frozen Membership:

It is not possible to freeze memberships, except due to exceptional circumstances where it is medically impossible to use Improve Glasgow’s services.  In this case, a signed medical certificate will be required as proof.  Improve Glasgow offers extensive on-line and remote coaching and programming options so that services can be accessed whatever the location.